Bk99.ai's Privacy Policy

Bk99.ai is one of Bangladesh's most trusted online gaming platforms. We believe that protecting your personal information is a fundamental right — not a privilege. This Privacy Policy explains how bk99.ai collects, stores, and uses your personal data.

By registering on our platform or using our services, you agree to this Privacy Policy. Please read it carefully before signing up.

This Privacy Policy applies to all bk99.ai services — including the website, mobile app, customer support, and any other digital channel through which you interact with us.

Bk99.ai only collects information that is necessary to provide our services, ensure security, and meet legal obligations. The types of data we collect are detailed below:

We never collect your full payment card number or bank account details. All financial transactions are processed through secure, third-party payment gateways.

Bk99.ai collects information in several ways. Understanding each method helps you take a more active role in protecting your data:

• Information Provided Directly: Information you provide directly when filling out registration forms, uploading KYC documents, submitting payment details, or contacting customer support.
• Automatically collected information: When you use our website or app, certain information is collected automatically through cookies, web beacons, and similar technologies.
• From Third Parties: Limited data may be received from identity verification agencies, payment processors, and fraud prevention service providers.
• From Gaming Activity: Your betting patterns, game preferences, and time spent on the platform are automatically logged.

We are fully transparent about how your information is used. bk99.ai uses your data only for the following purposes:

• Account management: To create, maintain, and secure your account.
• Service Delivery: To provide betting, gaming, deposit, withdrawal, and bonus services.
• Identity verification: To complete the KYC process and verify age.
• Contact: To send important account notifications, transaction confirmations, and security alerts.
• Fraud Prevention: To detect suspicious activity and maintain platform security.
• Legal obligations: To comply with applicable laws and report to regulatory authorities.
• Service Improvement: To analyze and improve your experience and inform the development of new features.
• Promotional communications: Only with your consent, to inform you about offers and promotions. You can opt out at any time.

Bk99.ai does not sell your personal information to third parties. However, there are limited circumstances where data may be shared:

• Service provider partners: With payment processors (Mobile Pay, Nagad, Rocket), identity verification providers, and technology infrastructure suppliers — only the information necessary to deliver our services.
• Legal obligations: We may be legally required to disclose information in response to a court order, government directive, or lawful request from a law enforcement authority.
• Fraud Prevention: Information may be shared with regulatory bodies to prevent money laundering or other financial crimes.
• Business Transfer: If bk99.ai's business operations are transferred to another company, stored data may be transferred as well. You will be notified in advance should this occur.

In all cases, before sharing any information, we ensure that the receiving party maintains appropriate data protection standards.

Bk99.ai follows industry-leading standards to protect your personal and financial information. Our multi-layered security framework is outlined below:

• SSL 256-Bit Encryption: All data transmissions are secured with bank-grade SSL encryption. The padlock icon in your browser confirms your connection is fully secure.
• Data Encryption: Passwords and sensitive data are encrypted and stored using the bcrypt hashing algorithm.
• Two-Factor Authentication (2FA): Two-factor authentication (2FA) is available to add an extra layer of security to your account.
• Regular Security Audits: Independent third-party experts conduct regular security audits of our systems.
• Firewall & Intrusion Detection: Advanced firewalls and real-time intrusion detection systems are always active.
• Secure Data Centers: Our servers are hosted in internationally certified data centres with both physical and digital security measures in place.

Cookies are small text files stored in your browser. bk99.ai uses cookies to enhance your experience. We use the following types of cookies:

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the platform.

You have the following rights over your personal data. To exercise any of these rights, please support@bk99ai.bizContact at:

Bk99.ai does not retain your data longer than necessary. Retention periods by data type are outlined below:

• Account Information: For the duration your account is active and for 5 years after closure (as required by law).
• Transaction Records: Retained for a minimum of 5 years in accordance with financial regulations.
• KYC Documents: Up to 5 years after account closure.
• Gaming Logs: Retained for up to 3 years, then anonymised.
• Technical Logs: Up to 12 months.
• Marketing Information: Deleted immediately upon unsubscription.

Bk99.ai is strictly operated for adults (18+). We do not knowingly collect any information from minors.

Age verification is carried out at the point of registration. If a minor creates an account using false information and we become aware of it, that account will be closed immediately and all associated data will be deleted.

Bk99.ai works with a number of trusted third-party service providers. Here's what you should know about these partnerships:

• Payment Gateway: Mobile Pay, Nagad, and Rocket each operate under their own independent privacy policies. When completing a transaction, you will be interacting directly with their platforms.
• Identity verification: We use approved third-party verification services for the KYC process. Only the minimum necessary information is shared.
• Analytics Tools: We use analytics tools to monitor site performance — no personally identifiable information is used in this process.
• Game Providers: Third-party games may be available on our platform. These games operate under their own terms and conditions.

We enter into data processing agreements with every third-party partner to ensure they handle your information with the same level of care we do.

Bk99.ai may update this Privacy Policy as needed. In the event of any changes:

• You will be notified at your registered email address at least 30 days before any significant changes take effect.
• The "Last Updated" date at the top of the page will reflect any changes.
• Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.

For any questions, complaints, or requests regarding this Privacy Policy, please reach out to our dedicated Privacy Team:

• Email: support@bk99ai.biz
• Use the subject line: "Privacy Request"
• Response Time: Typically responded to within 7 business days

Your privacy is our top priority. We are committed to handling every request with care and resolving it promptly.